The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information:
Information You Give Us: We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member (either directly or through Facebook), engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with information such as your name, address, and phone numbers; and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people. Please note for online payments BuddsBuddy.com does not ask for or capture any information pertaining to your credit/debit cards or information about your internet banking account. All online payment transactions are done at the payment gateway site (we use more than one payment gateway). The payment gateways that we have tied up with are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.
Automatic Information: We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use "cookies," and we obtain certain types of information when your web browser accesses the Websites. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call us. We associate the information we store in cookies to personally identifiable information you submit while on our site.
Information Provided by Third Parties: We may obtain certain information of customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) of possible referrals from customers.
First Care IndiaPvt. Ltd. uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors.
Information about our customers is an important part of our business. Your account is with First Care IndiaPvt. Ltd., the owner and operator of the Website, and not with any individual Website, and the information collected through the Website or otherwise is used by First Care IndiaPvt. Ltd.. We use information we collect from the Websites or otherwise to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. However, you can opt-out of direct promotional communications from the Website by following the unsubscribe instructions within each communication from that Website, or by emailing us at care@BuddsBuddy.com. We share customer information with third parties only as follows:
Remarketing: We use remarketing with Google Analytics to advertise online. Third party vendors including Google show our ads across the internet based on your browsing history on our website. We along with our vendors (including Google) use first-party cookies (like Google Analytics cookie) and third part cookie (like DoubleClick cookie) to optimize and serve ads based on your past visit on our website. The information collected and shared for this purpose is stricktly non-personally identifiable. Please click here if you wish to opt out of remarketing.
Third Party Service Providers: We may employ other companies and individuals to perform functions on our behalf, including fulfillment, delivery, analysis of data, marketing assistance, the processing of credit card payments, and customer service. They have access to personal information needed to perform their functions, but they are not to use it for other purposes.
Promotional Offers: We periodically provide our customers with information about third party products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions on behalf of other businesses. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, on behalf of third parties or otherwise, please opt-out during registration, email us later at care@BuddsBuddy.com or follow the unsubscribe instructions within each communication.
Businesses on BuddsBuddy.com: We may work closely with other businesses (that we don't own or control) that sell products or services on the Website. In some cases, these businesses may operate stores or websites that sell products or services to you directly. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. We share customer information related to those transactions with that third party.
Other Third Parties/Select Partners: From time to time, we might establish a business relationship with other persons or entities who we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners a nd others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you, and for further promotional purposes.
Referrer/Referees: If you choose to use our referral service to tell a friend or someone else about our site, we will ask you for your friend's or that person's name and email address. We will automatically send your friend or that person email inviting him or her to visit the site. Your friend may contact us at care@BuddsBuddy.com to request that we remove this information from our database.
Reviews/Share This/Testimonials: If you review a product on our site, your review may be posted on one of our Websites as well as on a partners' network site that shares reviews with other shopping communities. When you use "ShareThis" to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. "ShareThis" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Websites unless they inform us otherwise by following the instructions we provide.
Our aim at BuddsBuddy.com is to ensure that our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 30days of the sale date and will issue a full refund minus the shipping charges. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. BuddsBuddy reserves the right to reject any return request if the product package is opened or the product looks used.
There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Example - inner wear, breast pumps, nipples or teats, baby food etc.
In case the product received is the incorrect product
In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Incase the product is shipped then the policy as mentioned above will be applicable.
Please contact us on care@BuddsBuddy.com or speak with customer care on 080- 60004040 (7AM - 11PM) for any doubts and concerns.